Emotional Intelligence Concepts, Their Utility and Application in Administration and Governance
uid: 4c63e42962ff90563949b6577647b74d
Section titled “uid: 4c63e42962ff90563949b6577647b74d”Emotional Intelligence Concepts, Their Utility and Application in Administration and Governance
Section titled “Emotional Intelligence Concepts, Their Utility and Application in Administration and Governance”2020-10-21 16:47:51
- EI - ability to perceive, assess, generate emotions to assist thought
- Goleman - refers to capacity for recognizing own feelings and those of others
- Combines cognition and emotion w/ intelligence
- Mayer and Salovey (Ability Model) - perceiving emotions, reasoning w/ emotions, understanding emotions, manage emotions
- Domains of EI by Goleman
- Self-awareness, Manage emotions, self-motivation, recognise emotions of others, handling relationships
- Attributes of EI in adm
- Handles conflicts constructively, de personalises angers of others, deal w/ uncertainty, ID and Abide by core values and beliefs, understand/ empathise, manage difficult/ unreasonable persons
- Relevance of EI in CS
- Fast changing social structure, inc regional economic digital divide, inadequacy of basic necessities,
- inc awareness of masses, widespread application of IT, demand for improved Governance
- Increase cynicism and contempt of politics and adm
- Inc tendency to resort to agitation, aggression
- Problems of political pressure, corruption, obsolete methods, lack of avenues for growth, over centralisation
- Application of EI to help Civil Services
- Achieve amicable work env, improve behaviour and performance of indi workers, inc org performance
- Inc interpersonal skills, inc capacity to handle changes in work, pressures and stress, conflicts
- Inc level of commitment, trust, see things in holistic manner, handle negative emotions
- Greater motivation, cooperation, collaboration, build bonds, not prone to aggression, greater focus etc
- EQ - measure of persons ability to monitor his emotion
- Imp of EQ - Physical health take care of bodies, Mental well-being, Relationships help read others cues, Conflict resolution, Success, Leadership
- Intrapersonal and Interpersonal EQ
- Develops emotional maturity, inc social intelligence, avoid or manage relationship problems, copes w/ stress